1. Returns
Eligibility
Items must be returned within 7 days of delivery.

Products must be unused, in their original packaging, and in the same condition as received.

Proof of purchase (order number or receipt) is required.

Non-Returnable Items
The following items cannot be returned:

Personalized or custom-made products

Digital downloads

Gift cards

Items marked as "final sale"

How to Initiate a Return
Contact our customer service at service@lityflow.shop within 7 days of delivery.

Provide your order number and reason for return.

If approved, we will send return instructions and a return authorization (if applicable).

Ship the item(s) back to the provided return address.

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

2. Refunds
Processing Time
Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, refunds will be processed within 7-15business days to your original payment method.

Depending on your bank, it may take additional time for the refund to reflect in your account.

Partial Refunds
Partial refunds may be issued if:

The item shows signs of wear or damage not caused by us.

Parts of the order are missing.

Refund Exceptions
Sale items or discounted products may only be eligible for store credit (unless defective).

Shipping fees are non-refundable unless the return is due to our mistake.

3. Exchanges
If you need a different size, color, or item, please:

Return the original product following the return process.

Place a new order for the desired item.

Note: We only offer exchanges if the requested item is in stock.

4. Damaged or Wrong Items
If you receive a defective, damaged, or incorrect item, contact us immediately at [Your Email] with:

Photos/video of the issue

Your order number

We will arrange a replacement or refund at no extra cost.

5. Contact Us
For any questions about returns or refunds, email us at:
📧 service@lityflow.shop

This policy is subject to change without notice. For the latest updates, check this page periodically.